Customer Service Advisor

Job Description

As a Barclays Customer Service Advisor, you’ll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected. You’ll have empathy, understanding, and a passion for delivering excellent customer service. Full training will be provided, and you’ll be placed within a supportive team who’ll guide you to ensure you have everything you need to succeed as a Customer Service Advisor.

Requirements

Key Responsibilities:

• Collaborate across multiple digital channels to personalize each interaction with a customer
• Enhance the bank's digital capabilities when current technology is identified as not yet ready to support
• Provide exceptional customer service by responding to inquiries, resolving issues, and handling client requests efficiently
• Support the collaboration of internal stakeholders, including sales, operational, and risk management teams, to meet client needs and expectations, ensuring transactions are executed accurately and on time
• Assist teams within the business operations function as needed, including risk management, compliance, and collections
• Comply with all regulatory requirements and internal policies related to customer care
• Provide resolutions for customer queries/issues and personalize each interaction through the use of multiple communication channels

Skills