Quality Manager

Job Description

I am working exclusively with a growing organisation who are looking for a Trainee Operations Assistant. Job Purpose: Assisting the Operations Team to ensure the successful delivery of works & client terms & achieving labour, efficiency & profit targets. Main Duties: Assist the Operations Team in the planning, strategising, reviewing, quoting and operational delivery of client portfolio. Assist in ensuring effective methods are in place so that contracted works are delivered to maximum productivity level. Liaise with Contract Engineers where necessary regarding the successful delivery of works and appropriate paperwork. Support the Operations Team in managing the customer experience, delivering efficiencies and service improvements, including handling any complaints. Liaise with other teams regarding labour resource requirements to ensure client demands are met and to maintain efficiency targets. Assisting with quotations and processing orders Track all works and work on future growth areas, highlighting areas to grow, sites to quote for etc. Ensure job numbers are allocated to all quotations, recording all relevant details from sales enquiries including materials. Assist the Operations Team to organise & schedule relevant PTL operational staff to attend site surveys at client request. Assist the Operations Team to produce quotations in accordance with company procedure & in a timely manner. Assist the Operations Team in ensuring all paperwork is collated from the onsite team. Assist Operations Team in issuing final reports to clients in agreed timeframes. Assist the Operations Team in managing incoming reporting issues & liaise with the relevant Contract Engineer. Key Requirements: Strong administration skills Excellent Customer Service skills IT proficient in all microsoft packages Organisational skills A good team player Passionate and friendly personality Eager to share understanding & knowledge

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Skills