Customer Service Administrator

Job Description

Job Title: Product Sales Specialist Location: Chard, Somerset Hours: 5 days per week Salary: £30,000 - £32,000 PA DOE Benefits & Perks: Full-time permanent position 25 days holiday & Bank Holidays Discounts on company products Modern, open plan working environment with onsite parking and impressive staff facilities Opportunity to work with a renowned company committed to excellence Join a dynamic sales team and contribute to the growth of the business in terms of sales, brand, and reputation Be part of a company that values exceptional customer service and offers a positive team culture Opportunity to attend shows and events representing the organisation Maintain strong customer relationships and enhance loyalty Have access to Microsoft Office and our bespoke CRM system Benefit from ongoing learning and development opportunities About Our Client: A renowned, award-winning luxury distribution organisation, committed to providing high-quality products and exceptional customer service. They pride themselves on delivering innovative and stylish solutions for their customers. About The Job: As a Product Sales Specialist, you will play a pivotal role in achieving sales targets while ensuring exceptional customer service. This is not just any other sales role, this is a highly customer focused position where you will use your exceptional face to face customer care skills to be informative and consultative with your each and every customer. Your responsibilities will include: Customer Service/Sales: Welcome and assist customers in the showroom, showcasing the brands and products on offer Guide and support customers to make informed purchasing decisions based on their needs Prepare accurate quotes and supply to customers within a 2-day service standard Address customer inquiries and concerns promptly and professionally Build and maintain strong customer relationships to enhance loyalty Develop a sound knowledge of all the brands and products available Stay updated on the latest trends and features in kitchen and appliance products Prepare and present monthly sales reports to the Managing Director, supporting discussions around sales, promotions, and areas for improvement Attend shows and events on behalf of the organisation, engaging with potential customers and creating leads for follow-up Liaise with suppliers and partners to manage orders, delivery timescales, pricing, and other product-related areas Requirements: Prior home retail sales experience Proven experience in a face to face sales and/or customer services role Ability to quickly learn and become proficient in the use of a CRM system Excellent written, verbal, and interpersonal skills with a customer-centric approach Proactive, self-motivated, and able to work independently as well as part of a team Problem-solving skills and the ability to address inquiries and concerns promptly and professionally Organisational skills and the ability to create customer quotes with speed and accuracy Confident communicator with a friendly and professional demeanour

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