Collections Agent

Job Description

Operations Manager Salary: Competitive plus performance bonus, company car/car cash allowance, pension and many other Veolia benefits. Hours: Full time, 40 hours per week (Monday to Friday) Location: Falkirk When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; Eligible for an annual performance bonus 25 days of annual leave Choice of company car or car cash allowance Access to our company pension scheme One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; Working in partnership with the Quality, Health, Safety and Environmental team to ensure that QHS remains the number one priority. Assisting the Business Manager to help achieve the depot's budgeted profit & loss by supporting the local sales strategies through the delivery of service and effective customer communication. Supporting the continual improvement in recycling and addressing contaminated containers in conjunction with the sales team and National Accounts. You will be responsible for delivering first-class customer service through the operational team. Managing and engaging the Service Team and drivers through supporting a high-performance culture, role modelling the Veolia values and supporting the Business Manager in communicating the company strategy, vision and goals. Completing performance reviews, PDR's and TLA's, and providing feedback in line with company policy. Providing support to internal & external audits including fleet audits. Ensure that all health, safety and environmental regulations and policies are adhered to. Ensure that drivers daily debrief process is adhered to, and all safety concerns and near misses are logged on AVA and closed off within the company's agreed timescales. What we're looking for; Previous management experience with knowledge of transport and logistics. CPC in National Road Haulage. IOSH Certificate. Financial management experience. A strong leader with excellent communications skills.

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