Specialist Customer Service Advisor - Night shift

Job Description

Join our Sunderland team as a Customer Service Advisor, where you'll be the vital first point of contact for our customers, offering assistance and guidance with empathy, understanding, and a passion for delivering exceptional service. Working the night shift, you'll play a crucial role in ensuring our customers feel valued and respected around the clock. In return for your dedication, you'll receive a generous shift allowance, along with the full support from a collaborative team and expert mentors. With comprehensive training and ongoing guidance, you'll have everything you need to thrive in your role at Barclays.Salary - 26,500 plus shift allowanceBarclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Requirements

Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practice and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Skills