Specialist Customer Support

Job Description

From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability.As a member of our Specialist Customer Support Team, you’ll be there to help and support our customers in the best possible way. Using empathy and strong communication skills, you’ll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you’ll manage each individual situation to help find a suitable outcome for them.

Requirements

A natural problem solver focused on getting the right outcomes for our customers Resilience is key! Whilst this job is incredibly rewarding, it can be difficult at times, particularly when dealing with sensitive situations our customers may be facing.A team player that acts with integrity and treats our customers and associates with respectWe’d love it if you have first-hand experience within the Finance Industry - but don’t worry if not, as this isn’t a deal breaker!A great communicatorA passion for giving the best advice to every customer you speak to through empathy and advocacy

Skills