Senior Practitioner - LAC Team - Enfield

Job Description

Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes. As a member of the team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes.We encourage ownership and accountability, so we’ll need you to listen to our customers, investigate their concerns and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each of the customers you advocate for.

Requirements

Expert attention to detail would make you a superstar in this roleResilience is key! Whilst this job is incredibly rewarding, it can be difficult at timesA team player that acts with integrity and treats our customers and associates with respectWe’d love it if you have first-hand experience within the Finance Industry - but don’t worry if not, as this isn’t a deal breaker!A great communicator, both verbal and writtenA passion for giving the best advice to every customer you speak to through empathy and advocacy

Skills