Production Planner

Job Description

As a Control Room Operator, you’ll be the first line of support when someone makes that crucial roadside call. Whether it's a breakdown, an accident, or an urgent road issue, you'll be the voice of reassurance, the problem-solver, and the one who mobilises the right teams to take action. From setting road signs and signals, to coordinating with emergency services and ensuring our road workers can safely carry out maintenance and upgrades - you’ll be at the heart of it all. Every day in our client's Regional Operations Centre is different. It’s fast-paced, dynamic and incredibly rewarding. They take immense pride in their work, knowing that they're connecting businesses, families, and communities across the country with passion and dedication. National Highways is looking for people to join their diverse and energetic team to manage our road networks in the West Midlands region, where you’ll be based at the Regional Operations Centre in Birmingham.? The Control Room Operator's operate 24/7, 365 days of the year, so the operators work 6 days on, 3 days off. Consisting of: 3 earlies (6am – 2.26pm), 3 lates (2pm – 10.26pm), 3 rest, 3 covers (can be any of these shifts), 3 nights (10pm – 6.26am), 3 rest. The starting salary for this role is up to £33,387.50(made up of base salary plus 25% shift allowance) increasing to up to £34,762.50 (made up of base salary plus 25% shift allowance) after 9 months probation.

Requirements

Our client is looking for people who are great communicators and proficient problem-solvers. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for the organisation. Some skills and requirements we are looking for include;? Decision-making and problem-solving skills Excellent communication skills and telephone manner Ability to work calmly under pressure Comfortable with technology and able to quickly learn new systems A high level of typing proficiency Other Requirements GCSE Maths and English (Grade C/4 or above), or equivalent - however, if you do not have these qualifications, please do still apply, as we’re likely to accept applicants who have relevant work experience or similar level qualifications. Prepared to work shifts as part of a 24/7 cover

Skills