Customer Complaints Case Handler

Job Description

Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to solve problems for customers who need our support, and do this through their critical thinking and understanding of Capital One, and industry-wide policies and processes. As a member of the team, you must have a passion for being the voice of our customers and be able to think creatively to influence how we deliver great outcomes. We encourage ownership and accountability, so we’ll need you to listen to our customers, investigate their concerns and make a well-informed decision on behalf of Capital One. You will be empowered to use your judgment when deciding outcomes and will own the resolution for each of the customers you advocate for.

Requirements

To excel in this role, you should:

• Have expert attention to detail, which would make you a superstar in this role
• Demonstrate resilience, as the job is incredibly rewarding but can be difficult at times
• Be a team player who acts with integrity and treats customers and associates with respect
• Ideally have first-hand experience within the Finance Industry, though it is not a deal breaker if not
• Be a great communicator, both verbal and written
• Have a passion for giving the best advice to every customer you speak to through empathy and advocacy

Skills