Senior Mechanical Design Engineer

Job Description

Apply Now Field Service Engineer - Stoke-on-Trent - £25,000 - £28,000 + £2500 Standby Allowance Our client commissions and maintain equipment from the world's market leader in access solutions. They are seeking dynamic and diligent individuals who can combine technical flair with excellent customer service skills to work as a Service Technician. As a Service Technician you will be Installing and configuring our vehicle and people access solutions, ensuring that they operate to specification. In addition, providing reliable maintenance, repairs and class-leading customer service to our client base. Reporting to the Regional Service Manager via a Team Leader; Connect, commission and maintain SKIDATA equipment, IT hardware/software, Network devices, EV charging and other access control devices. Answer, acknowledge and attend service, installation and planned maintenance calls Proactively provide feedback to help improve first fix rate and reduce return visits. Provide accurate quotes to the Service team and identify chargeable calls. Ensure that each job activity, its progress and completion status are accurately documented on company systems. Access hardware and software repositories to access and follow the latest documentation and instruction manuals. Escalate technical issues to Technical Services Team and work together to achieve resolution. Other escalations such as customer service-related issues must be swiftly and accurately reported to the Regional Service Manager. Complete customer hardware and software training remotely via Cornerstone software, on the job, at the Hemel Hempstead office and if required, in Austria. You will work in a specified geographic area but may need to travel nationally and stay overnight when required.

Requirements

A relevant qualification or experience in one or more of the following disciplines: IT hardware and software maintenance. Application installation and Firmware. Basic network technology knowledge Access Control ANPR installation and maintenance. Field Service or commissioning experience. (Desired but not essential) CCENT/CCNA COMPTIA + EV Charging. Parking Access Equipment installation and maintenance. Stadia Access Equipment installation and maintenance. Experience with Installing and Maintaining CCTV systems Experience with SKIDATA, Circontrol, Citysync or Commend equipment. Internal and External Fibre Optic experience. A City & Guilds; ONC /HNC; BTec or equivalent in a relevant field. Electrical/Mechanical including hard wiring of switching relays

Skills