Digital Change Programme Manager

Job Description

This Digital Change Programme Manager will report to the Head of Customer Services & Innovation and will work within the Customer Services & Innovation directorate based in either our London or Ipswich office. You will be a permanent employee.

Requirements

Educated to degree level or equivalent in engineering or a related field.
The ability to act as an expert and advisor on Digital Change and be able to demonstrate an understanding of the departments you work in.
The ability to plan, manage and deliver multiple projects in respect of Digital Change within a performance-driven and customer-focused business.
Experience developing and delivering organisational and department-level digital strategies which address the needs and challenges of a high-profile industry-leading organisation.
The expertise necessary to advise on the strategic development and utilisation of Digital Change to improve customer experience and satisfaction.
Experience in the development and delivery of digital strategies and services which support organisational goals, including horizon scanning and monitoring of industry trends.
Ability to devise monitoring and evaluation metrics and produce evidence-based recommendations for digital plans and strategies.
Experience of the successful utilisation of innovative processes and project management and design techniques such as design thinking, co-creation, agile delivery, and service blueprinting.
Excellent written communication skills to write strategies, plans, recommendations, and reports, on the development and management of Digital Change.
Experience of inspiring and motivating teams, setting clear goals, delegating tasks, and setting deadlines alongside line management and multi-disciplinary teamwork.
Experience managing budgets, financial forecasting, and tracking planned and unexpected spending.
A very high level of digital literacy, particularly tools, systems, and analytics.

Skills