Customer Service Advisor – ARC

Job Description

Based within our Customer Monitoring Centre in Cheetham Hill - Manchester, our Customer Service Advisors are the first point of contact for all of our customers, support with everything from account queries, technical support to live Monitoring. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace.

Requirements

To be customer-focused with a proactive, can-do attitude.

Adhere to and deliver our company values.

We look for ambition and a willingness to learn rather than extensive experience, as we like our employees to progress within our business.

This is a customer-focused role, so an excellent telephone manner is required.

Attention to detail and excellent spoken and written English are essential.

IT literacy is also necessary.

Skills