Private Client Solicitor

Job Description

Customer Service Administrator Monday-Friday 9am-5pm (hybrid after training) £23,700 Permanent, full time Redditch, Birmingham Do you have strong administrative/customer service experience? Are you a highly organised individual with strong admin skills looking to grow your portfolio? If so, then we have the role for you! Our client, a leading company who specialise within financial services across the UK, are looking for Customer Service Administrator to join their team based in South Birmingham. Customer Service Administrator Responsibilities: Negotiating payment arrangements following client guidelines. Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies. Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction. Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence. Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts. Dealing with a customer or authorised third parties who attends our offices to resolve accounts. Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client’s guidelines. Giving consultative advice to potential vulnerable customers regarding outstanding debts Understand the different forms of Insolvency and the impact they have on the regulations we work to. Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required. Assistance with any other duties that are within the scope of the job purpose. Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence. Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts. Customer Service Administrator Benefits: On site parking Hybrid working available Holiday entitlement Company pension Company life assurance Fully paid training Ongoing development & progression opportunities

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Skills