Electrical Design Engineer

Electrical Design Engineer

Engineer

Proactive Global , Salisbury, Wiltshire

Job Description

Technical Support Engineer Urgently required for a very specialist equipment manufacturer based near Salisbury, You will be a skilled end experienced engineer who will be working from the main site base travelling to customer sites offering technical support, covering maintenance, calibration and contractual requirements relating to the company equipment on site. The Field Service Engineer is responsible for our responses to customer and partner requests for support and application assistance of our products and services. You will own the processes and systems that capture, communicate, escalate, store, and retrieve information on this support. They are also responsible for training our staff and partner organization's on setting up, using, and servicing the products we make and sell. This is a hands on role will require practical involvement with the instruments and equipment. The role: This role is the first customer point of contact for all technical enquiries regarding our products. Dealing with preventive maintenance, contracts, and calibration matters. Responding to customer enquiries and questions promptly and always keeping them updated. Use and maintain clean data in company systems such as (E-mail, CRM, ERP and others). Ensuring customer issues are lodged correctly within the customer feedback system and escalated as required. Visiting UK Customer sites as/when required in a technical capacity, including calibration days and trade shows. Provide application information for customers regarding which method/equipment is recommended. Fault-finding instruments and performing basic level repairs. Assisting the customer feedback resolution team when reviewing product quality issues. Tasks and projects the Technical Support Manager sets out in line with your job role as a Technical Support Engineer. Collecting qualitative and quantitative information from our customers to provide actionable feedback for ongoing and future product development. Providing suitable training to partners and customers via various media, including online and in-person, to ensure that we maximise the volume of customer issues that can be resolved at the point of use or with local partners. Reducing the volume of issues that are escalated to us as the manufacturer.

Requirements

    No Requirements Found

Skills

Soft Skill

    No Soft Skill Found

Experience

    No Experience Found

Industry Preference

  • Engineer

Englsh Language

    No Data Found

Salary expectation

  • £ 40,000.00
  • £ 40,000.00

When can i start working?

    No Data Found

Availability

    No Availability Found

Location

Salisbury, Wiltshire

Information

Position

Engineer

Qualification

No Qualification Found

Work Experience

No Work Experience Found

Job Type

experience

Specialization

No Specialization Found

Type of workplace

on-site

Preferred work experience

No Preferred work experience Found

Language

English